Service Catalog

Request IT services, equipment, access, and technical support.

Account Management Microsoft 365 & Google Workspace Account Creation Creation, configuration, and activation of user accounts in Microsoft 365 and Google Workspace for employees, faculty, staff, students, and approved external users. Includes account provisioning, assignment of licenses, email setup, group membership configuration, security policy application, password initialization, and activation of required services such as Outlook, Teams, OneDrive, SharePoint, Gmail, Google Drive, Google Classroom, Meet, and other approved applications. ~8h response Approval required Request

Livestream Services Event Livestream Setup & Support Provision of livestreaming services for school events, activities, celebrations, meetings, webinars, conferences, and institutional programs. Includes livestream setup, camera and audio configuration, streaming platform configuration (YouTube, Facebook, Microsoft Teams, or other approved platforms), network connectivity verification, encoding setup, live monitoring, recording assistance, and post-event technical support. Applicable for on-campus and approved off-campus events. ~24h response Approval required Request

New Desktop Deployment New Desktop Deployment Provisioning, installation, and configuration of a new desktop computer for faculty, staff, laboratories, classrooms, or offices. Includes operating system setup, network connectivity, Microsoft 365 configuration, approved software installation, printer setup, security policy application, peripheral configuration, data migration (if applicable), and functionality testing to ensure the device is ready for use. ~8h response Approval required Request